Shipping & Returns

RETURNS AND EXCHANGES
At DirectCycleParts.com, we offer hassle free return and exchanges for 30 days. Should you need to return an item, please call or email us, and we will issue an Return Authorization number. The item must be unused and unaltered.

  • Special orders and custom made parts are not returnable for any reason
  • Opened/Installed Electronics can only be warrantied for a replacement of the same unit. There are no returns or exchanges on any opened electronic device, except to exchange/warranty for the same unit.
  • ALL seats and large handlebars are subject to a $25 restocking fee plus return shipping.We are not responsible for any labor or installation costs. Any manufaturer defects that may cause additional labor or costs are not the responsibilty of DirectCycleParts.com or the manufacturer.Shipping: We will issue a call tag for the return if requested. You will not be charged up front, however $7.95 will be deducted from your refund or exchange. If you choose to send the parts back on your own, you will not be charged the $7.95. ALL returns still require an Return Authorization number.

    The $7.95 return call tag applies to any item that is not classified as “oversize”. Oversize items may include, but are not limited to: Handlebars, Exhaust, Tires, Fairings, and more. The return shipping cost is based on the weight and size of the oversize item. There is a maximum of $30.00 for the return shipping cost.

    Restocking: There will not be a restocking fee if returned within in 30 days, AND the parts are in the original packaging/unused. Any returns after 30 days, or opened items will be charged $8.95 or 10%, whichever is higher. Used items are not returnable.

    Warranty: For items with a manufacturers warranty, please follow thier instructions. If warranty information was not included, please call the manufactuer, or our sales team for more information.

SHIPPING
We offer free delivery via UPS Ground, FedEx Ground, or USPS Priority Mail on orders over $149 to the contigious United States only. There is a flat rate of $7.95 for orders under $149. Any over size or non-standard item fees may apply, and will be noted clearly on the prodcut page before adding the item to your shopping cart. All shipping charges on orders outside of the US 48 states are the responsibility of the customer.

Hazardous material do not qualify for free shipping, this includes all motor oils. All orders under $149 will have the standard $7.95 shipping charge. All orders containing Hazardous materials over $149, (ie, a case of oil) will have shipping added after you place the order. We will notify you of the shipping charges before we process the order.

Expedited shipping services are avaiable, including UPS Next Day Air, UPS Next Day Air Saturday Delivery, UPS 2nd Day Air, UPS 3 Day Select, FedEx First Overnight, FedEx Priority Overnight, FedEx Standard Overnight, FedEx 2Day, FedEx 2Day A.M., FedEx Express Saver (3 Day), Express Mail, Priority Mail, and First Class Mail. Additional shipping charges may apply. You must contact us for these shipping options.

If an item can be shipped faster, it will be at no additional charge. We try to have most orders delivered with a transit time of 3 days or less when possible.

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